Terms&Condition

Payment
www.paypal.comWe accept: Visa, Mastercard, American Express, Discover, PayPal. The security of orders placed with DafenOilpaintings.com is our highest priority. Paypal is the vendor that will process your card and the name that will appear on your credit card bill. Paypal, an eBay company is a global leader in online payment solution with 96.2 million account members worldwide. Available in 55 countries and regions around the world, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.

Safe Shopping Gurantee
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Dafenoilpaintings.com.

Delivery Time

Our standard processing time for all orders is approximately 7 - 21 business days. Therefore to get an accurate idea of the total delivery time for your order, take note of this simple equation:

PROCESSING TIME + SHIPPING TIME = DELIVERY TIME

Shipping time for international orders shipped via courier (EMS,DHL,FedEx,TNT) is 3-11 business days

International Import Duties
Our international shipping charge does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. ( Most of the country will not charge any import tax of ART )

Important : We will mark 40 USD as a value for the Painting , All countrys customs will not accept NCV , or any marked no commercial value goods.

Packing
Prior to shipping, your order will be wrapped in light plastic and then placed in a very durable shipping tube or cardboard box packing for protection.

Mislabeling
DafenOilpaintings.com makes every effort to ensure the accuracy of product information. However, on occasion there may be mistakes - a painting we attribute to Monet, for example, may actually have been painted by someone else. These kind of errors are rare, and merely an unfortunate result of having a catalogue of large numbers.

However, rest assured that the oil painting you order will be delivered to you, as our product codes match the images, not the product name, so if you like the look of something and order it on that basis, that is exactly what you will get.

Order Verification
Upon shipment of your order, we will forward you an electronic receipt via e-mail which will breakdown all charges and give you the total amount of your bill. If you do not receive verification, it may be your order was either not processed or that you are unable to receive emails from us (an occasional issue). Please let us know if this is the case so we can send via alternative email accounts.

Shipping Delays & Deliveries
We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.

Delivery Delays
Below are several of the common reasons a delivery is delayed. In all these cases you will be contacted us immediately and the situation will be resolved.

  • Incorrect or invalid shipping address
  • Recipient unavailable to receive delivery
  • Shipment damaged/destroyed in transit
  • Painting not yet approved by customer

Lost Shipments
If you feel that your shipment has been lost, please contact us immediately and we will trace the shipment and determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. Most of the order is No body sign for receive , in this case If the painting is return by this reason , customer need to pay again the shipment fee for re-send it.

Returns & Exchanges
Your satisfaction is guaranteed when shopping at DafenOilpaintings.com.

All paintings come with a 7-days return policy, no questions asked.

We offer a triple-tier money back guarantee. Firstly, we send photos of all completed paintings to customers to review and comment upon. Any changes requested are made so at no extra cost. If, in the event the customer was still unhappy with the painting after several rounds of improvements we would refund the order.

Secondly, if in the unlikely event the painting was approved based on the photos but found to be unsatisfactory upon receipt, the painting can be returned to our Dafen China office for a full refund . We say "unlikely" as the photos rarely do the paintings justice, and customers are nearly always much more pleased with the painting than they expected to be from viewing the photos.

Finally, if we failed to honor either of the first two guarantees (we would of course honor them, but don't expect you to just take our word for it), we would refund your money.

Buyer need to pay the return shipment fee , the painting price will refunded (No shipment fee will refund).

Return Procedure
You must inform our staff, via email( info at DafenOilpaintings.com ), prior to shipping a return in order to receive proper instructions and authorization. The customer must pay return shipping charge unless it was our shipping error.

Items Returned Damaged
We gladly accept any returns that follow the above return guidelines. However, art products are very delicate, meaning you need to take extreme measures to ensure the items are returned undamaged. If we do receive a damaged item as a return and we are unable to re-enter the item into our inventory, then we can offer you the option of the following remedies:

1) We can return the items(s) to you at no further charge.
2) We can refund you 50% of the purchase price of the items(s)

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